PS5 online Pre-Order. Worst experience ever!

Worst online purchase experience of my life. I will definitely never use Game online again.

It is now coming up to the 4th day since the release of the PS5 (which I pre-ordered in September and have not received) and I have not received one ounce of information or correspondence updating me on what's going on. I have had to call and email to try and get some information and find out where my order is.

First, I was told that orders were handed to the couriers on the 19th and would be delivered on release (Seriously? Who dispatches the goods to the couriers on release day and still expects it to be delivered on time?)

After the 19th came and went and I had received no correspondence; I called again and was told that since the 19th was release day, that all units would be delivered on the following day (the 20th).

Late afternoon on the 20th, and still no delivery or even email to update me on my order. I call again and I'm told that there were delivery issues due to strikes, and that the units are with the couriers; but will be delivered over the next few days. I'm told by the customer care operator that they will follow up for me and contact me in the morning to let me know what is happening with my order - big surprise though; they never did.

Regardless; fine - better to know that there will be a wait than to be completely in the dark (which I would've been because Game had absolutely no intention of informing any customers of the situation - and it took me calling multiple times to get any clarity)

I've called their couriers today (21st) to at least try and find out where my purchase is and when it is scheduled to be dispatched; and I'm told that they have no record of my goods. I call Game and inform them of this and I'm told that they will look up where my order currently is and call me back. They never did.

I call again and ask them to please look up my order while I'm on the phone and I'm told that my purchase is most likely still in their warehouse in Johannesburg and must still be dispatched to the couriers (first time I'm hearing that it hasn't even left their warehouse...). They inform me that there are units being dispatched today and my order MAY be part of it - as they are working to a list... so for some reason they've chosen to prioritize some peoples orders over others; but also can't tell me if my order is part of the batch being shipped today?

So as it currently stands, I have received no direct communication from Game to update me on anything. All that I have learned has come from me contacting them multiple times and being given conflicting information.

Essentially, they cannot tell me for certain where my order is; or when it will be given to the couriers or when it might be delivered. Essentially, I've spent nearly R16k and it honestly fells like I've been ****med. My order is in limbo and I have no way to track it.

They have managed to botch probably the biggest gaming hardware release of the decade and also managed to give absolutely appalling customer service at the same time. Would it really have been such a difficult thing to simply send out an email to all pre-order customers informing them of the lengthy delay, and keeping them updated on what is going on? Instead, they've left it to the customers to find these things out themselves.

So here I am left sitting and waiting for an email that I have no guarantee will ever come; not knowing where my goods are and unable to even look elsewhere to make a purchase as the PS5 is sold out everywhere...