XJ
Xanthe J
1 reviews | Active since Jul 2021
24 Nov 2023, 07:19
Ps5 disaster please close down
Game should close down this black friday for the Ps5 was a disaster they should know this is going to happen. They are one of the worst we need better corporations. I took a video of the whole ordeal and the fault is with Game not the customer
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Game's replyOfficial
27 Nov 2023, 16:05Hi Xanthe,
We’re sorry for any inconvenience you may have experienced during our recent Black Friday sale for the PS5 units at Game. First and foremost, we appreciate your enthusiasm and the overwhelming response to our Black Friday event. Due to the incredible demand, our website experienced an unprecedented level of traffic, resulting in a brief disruption. We understand that this may have affected your shopping experience, and we are actively working to address and prevent such issues in the future. We regret to inform you that the first ten PS5 units, offered at a special Black Friday discount, were quickly claimed and paid for by early customers. We understand the disappointment this may have caused, especially if you were unable to secure one of these highly sought-after units. According to the customer journey, all customers received the discount code and received confirmation of submitting the correct discount code. However, only the first ten customers were able to pay and complete the transaction. Once again, we apologise for any inconvenience you may have faced. We look forward to the opportunity to serve you better in the future.
Kind Regards,
Mymoenie
We’re sorry for any inconvenience you may have experienced during our recent Black Friday sale for the PS5 units at Game. First and foremost, we appreciate your enthusiasm and the overwhelming response to our Black Friday event. Due to the incredible demand, our website experienced an unprecedented level of traffic, resulting in a brief disruption. We understand that this may have affected your shopping experience, and we are actively working to address and prevent such issues in the future. We regret to inform you that the first ten PS5 units, offered at a special Black Friday discount, were quickly claimed and paid for by early customers. We understand the disappointment this may have caused, especially if you were unable to secure one of these highly sought-after units. According to the customer journey, all customers received the discount code and received confirmation of submitting the correct discount code. However, only the first ten customers were able to pay and complete the transaction. Once again, we apologise for any inconvenience you may have faced. We look forward to the opportunity to serve you better in the future.
Kind Regards,
Mymoenie
Best regards,
Game's reply27 Nov 2023, 16:05
Official
Hi Xanthe,
We’re sorry for any inconvenience you may have experienced during our recent Black Friday sale for the PS5 units at Game. First and foremost, we appreciate your enthusiasm and the overwhelming response to our Black Friday event. Due to the incredible demand, our website experienced an unprecedented level of traffic, resulting in a brief disruption. We understand that this may have affected your shopping experience, and we are actively working to address and prevent such issues in the future. We regret to inform you that the first ten PS5 units, offered at a special Black Friday discount, were quickly claimed and paid for by early customers. We understand the disappointment this may have caused, especially if you were unable to secure one of these highly sought-after units. According to the customer journey, all customers received the discount code and received confirmation of submitting the correct discount code. However, only the first ten customers were able to pay and complete the transaction. Once again, we apologise for any inconvenience you may have faced. We look forward to the opportunity to serve you better in the future.
Kind Regards,
Mymoenie
We’re sorry for any inconvenience you may have experienced during our recent Black Friday sale for the PS5 units at Game. First and foremost, we appreciate your enthusiasm and the overwhelming response to our Black Friday event. Due to the incredible demand, our website experienced an unprecedented level of traffic, resulting in a brief disruption. We understand that this may have affected your shopping experience, and we are actively working to address and prevent such issues in the future. We regret to inform you that the first ten PS5 units, offered at a special Black Friday discount, were quickly claimed and paid for by early customers. We understand the disappointment this may have caused, especially if you were unable to secure one of these highly sought-after units. According to the customer journey, all customers received the discount code and received confirmation of submitting the correct discount code. However, only the first ten customers were able to pay and complete the transaction. Once again, we apologise for any inconvenience you may have faced. We look forward to the opportunity to serve you better in the future.
Kind Regards,
Mymoenie
Best regards,