PS4 GAME NOT WORKING - GAME CITY VIEW

I purchased Need for Speed at Game City View on the 25th April 2020, We could not play the game as it was persistent on internet connection. We tried to return it after lockdown on 02/05/2020 which we were assisted with a new game yet the game still does not play. This is the 3rd time that we having to go to the same shop to change the game and using transport money to go there and we still not being assisted correctly. We have paid R699 for a game that doesnt even play. We bought this game so we can have something to do while on lockdown but it seems we have waisted our money. We do not have money to keep wasting going to game and not being assisted.