Promises not Kept, but my Money Kept

<p>A debit order went off my account on the 25th Oct 2016. I then went into the store the following day to settle my account. They advised me that the debit order does not yet reflect, so had to pay the full amount showing. I was advise of the TATs for the debit order and the cash payment to reflect. The reason for settlement was so that I could close this account. I called the following Monday for the refund and was advised that I should send my ID and bank statement, as the money 429.86 was reflecting and was advised of a 48 hour TAT. I called again the Friday for an update and was advised it was not done yet, but it was confirmed the amount is showing of 429.86. I called a week later on the Monday and was advised that no record of my call made on Friday reflects and that I didnt have to send my ID and bank statement as the refund is for a debit order payment and such details are not needed in this case. I was advised they will try speed up the process. Again advised of 429.86. I called again a few days later and was promised a callback - which I never received. I called again a day or two later, as saw money in my account but it was not the amount of the debit order - I was then promised a callback - which I never received. Again a day or two later I called, as always, I was promised a callback - which I never received. Now I am complaining through this channel. Cause just maybe they will hear me this time. I want my money. Money was paid short with no explanation.</p>