Promises not Kept

I am extremely disgusted with the lack of "Service" received from Game Greenstone.

My Samsung Core Prime cellphone developed the same problem as before whilst still under guarantee, (Blank screen does not show anything).

I took it back to Game on 06/08/2017, The attendant "Lungi" said I must take it back to Cell C, as they no longer supported Cell C only Vodacom.

I explained that the Samsung device, (bought from Game) was faulty and according to promises displayed in the shop Game should take responsibility.

She insisted that they no longer deal with Cell C. I indicated that I have changed Service Providers to which she said that Guarantees expire when changing Service Providers (How rediculous??).

She said I should take it to Dion Wired as they had a technician on duty, I asked her whom I should see at Dion Wired, a name of a contact person, she made a phone call and said that the Technician is not on duty but I could take it to her on Monday. I explained that I am not happy being shunted from pillar to post. She agreed to take it to the Technician on Monday. I asked for a receipt as proof that I will leave the phone with her, to which she rep**** that she cannot give me proof without booking the phone in, I explained that I cannot leave the phone without proof, to which she agreed that she will book it in and said that if the Technician cannot fix it, they will sent it to the supplier as it is already booked in.

I received an acknowlegement No: 15398.

I received a further call from Samsung Wendywood explaining that a delay is experienced due to a battery being ordered to conduct further tests and that the repairs should be completed by Wednesday15/08/2017.

I received a SMS on 16/08/2017 09h29 informing me that the repair to Samsung is completed and the phone ready for collection from Masstores.

I received a further Voice mail phone call from Game at 09h48 informing that I can collect the phone.

I went back to Game yesterday, 16/08/2017 to collect and was told that the phone is not back yet (??) due to some mis communication between the Workshop & the Store.

A gentleman called me in the afternoon and said they are extremely busy with Stocktaking and could not arrange for a Courier to collect the phone from the Workshop but promised that he will call me again and that the phone will be back today, in the afternoon.

Still no phone call received. It is extremely difficult having to cope without a phone, receiving empty promises and a total lack of Customer Care or Service.

Why should it be so difficult to promptly attend to problems? ------- On 20 August 2017 I had to take the phone back.... It's core function to make and receive calls did not work. Everytime I attempt to dial a number or receive a call the entire screen goes blank and no tones received. -------- I received a call to collect the phone.... I collected my phone on Friday 25 August 2017, and everything seemed to be performing well, until YESTERDAY 28 August 2017!! Same problem, when I dial the screen goes blank, I could not retrieve voice messages due to the Blank screen not allowing me any options. ----- I took the phone back to Game on 29/08/2017, the attendant called the Technician at Dion Wired (Angeline) and insisted that the phone be booked in at Dion WIred, (she acknowledged that the same problem was still present & admitted to have done nothing to repair it previously as it tested OK) - (?????)

Angeline promised to immediately arrange for parts and said the phone will be ready for collection Thursday or latest Friday, today is Tuesday (05-09-2017) I still haven't received any indication when to collect. This is totally unacceptable!!!!