DB
Darryn B

1 reviews | Active since Oct 2009

23 Mar 2016, 10:28

Promised delivery, nothing received.

I bought a Defy Freezer from Game yesterday morning under the assurance from the salesperson that it would be delivery in the afternoon.<br> <br> I told the salesperson that I was expecting a large delivery of fresh meat in the afternoon and that I HAD to take delivery that afternoon or the meat could end up spoiling. The salesperson assured me that delivery would take after 2pm but that it would definitely happen yesterday.<br> <br> What a surprise... no delivery. I understand that problems occur but it now seems likely the salesperson was just saying what he had to to make a sale. I asked several times and was assured delivery - he should rather have said it wasn't possible.<br> <br> So now I sit with thousands of Rands possibly lost because of this. Unacceptable.<br> <br> I will definitely not be using Game again. First a Gazebo (R3500) wasted because the tarp tore and no replacements are available (a whole other story!) and now non-delivery has caused further financial loss. I think I'll stick with retailers who actually deliver solid products and service.

0
Replies (1)
Game
Game's reply24 Mar 2016, 15:55
Official
Hello DarrynB,

We are in receipt of your complaint with reference ***4 and apologize for your inconvenience in this matter.

Store management will investigate this matter and will contact you to discuss this matter.

We thank you for your support.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73