Promise not kept

Item: Game
Rating: 2
Author: Petros M

I reported a matter of my account being settled but records not updated to Game though hellopeter on the 18 December 2015 and Game responded on the 21 December 2015 and promised that a representative of RCS will contact me to discuss the matter but up until today no has contacted me and the attorneys are still sending me reminders that I need to settle my account. The representative who responded to my complain was Rina Taute Group Customer Service Advisor [Email Removed] Tel: ***73 I am not sure what to do anymore, please help

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Replies (1)

Game's replyOfficial

05 Jan 2016, 07:18

Hello Mgcinenim,

We are in receipt of your re-occurring call and apologize sincerely on behalf of Game for the delay in sorting this matter out by RCS.

We have escalated this matter now to their Senior Management who will investigate and provide you with final feedback.

Please let us know should you not get any joy from them.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73

Game's reply05 Jan 2016, 07:18

Official