VN
Vashika N
1 reviews | Active since Oct 2024
10 Apr 2025, 20:08
Proline laptop from Game
I bought a Proline Celeron laptop from game online. Price was marked down from R3499 to R1999 Upon trying to setup laptop, it appears to have already been used as there was a welcome message with somebody elses name and settings. As i had only opened the laptop 8 days after it was delivered, i apparently cannot get a refund but the laptop will be sent for repairs. The screen has marks and the sound does not work at all, even after restoring to factory settings. So please beware as it appears that Game stores are not even bothering to check returned items, they are just reselling to some other sucker.
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Replies (3)
Game's replyOfficial
11 Apr 2025, 12:04Hi Vashika, thank you for reaching out. I'm sorry the laptop you received was not in an unused condition and for the service you've received. This is certainly not the experience we want you to have. I've checked your details and see that your query has been dealt with by a senior agent.
Best regards,
Game's reply11 Apr 2025, 12:04
Official
Hi Vashika, thank you for reaching out. I'm sorry the laptop you received was not in an unused condition and for the service you've received. This is certainly not the experience we want you to have. I've checked your details and see that your query has been dealt with by a senior agent.
Best regards,
VN
Vashika N's updateReviewer Update
11 Apr 2025, 12:45Currently in a Game store, they have asked me to go to the store that issued the laptop, if coming into a store was convenient, I would not have bothered ordering online.Now I am expected to go repeat this process at a different store that is not convenient or close to my location. I have to now phone the customer service line again to try to resolve this.
VN
Vashika N's update11 Apr 2025, 12:45
Reviewer Update
Currently in a Game store, they have asked me to go to the store that issued the laptop, if coming into a store was convenient, I would not have bothered ordering online.Now I am expected to go repeat this process at a different store that is not convenient or close to my location. I have to now phone the customer service line again to try to resolve this.
Game's replyOfficial
12 Apr 2025, 10:45Hi Vashika, I'm sorry that you had to call back into the contact center so that the store would assist you. I see an agent spoke to the colleague in store and the laptop was booked in for an assessment.
Best regards,
Game's reply12 Apr 2025, 10:45
Official
Hi Vashika, I'm sorry that you had to call back into the contact center so that the store would assist you. I see an agent spoke to the colleague in store and the laptop was booked in for an assessment.
Best regards,