GP
Glenda P

1 reviews | Active since Aug 2015

31 Mar 2017, 16:55

Products unavailable

<p>It is so frustrating trying to find products on special at Game. I received this weeks specials insert in the local paper (valid from 29 March to 11 April) and set off this morning to the Vaal Mall to buy the advertised Mink blankets - 2 for R300 - Queen size and the 2 tier dish rack item no 721291 - for R189. I couldn't find these items anywhere in Game and when I asked an assistent I was told they don't have them. No-one could tell me if they had received stock or were still waiting for stock to arrive. So I made a round trip of 30 kilometers for nothing. It was a complete waste of my time and petrol and this is not the first time it's happened. I've got to the stage where I don't even want to go into Game anymore. Why put out an adverti*****t if you can't ensure that the store has/receives the stock?</p>

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Replies (2)
Game
Game's reply31 Mar 2017, 17:06
Official

Thank you for your email letting us know of your disappointment in being unable to find the item you were looking for. I realize how frustrating it can be when you make an effort to go to the store and can’t find the item. We apologize for your inconvenience in this matter.

Store management will find you stock of the item and will contact you to discuss this matter.

Regards.

Group Customer Service Advisor

***

Tel: ***73

Best regards,

Game
Game's reply01 Apr 2017, 17:14
Official

We confirm that the store do have stock available which have been set aside for you to collect at your convenience.

We look forward having you in the store.

Regards.

Group Customer Service Advisor

***

Tel: ***73

Best regards,