1 reviews | Active since Jul 2014
product sold still in warranty refuse exhange
07.08.15 Game had a promotion on 2 Sinotec Tablets for the price of 1 ....i bought the tablets paid , but there was no stock , stock was only received 19.08.15, the one tablet just went blank on 17.09.15, wont charge wont switch on , i called the store spoke to Nolan who advised i must bring it back with all accessories. i went to the store on 18.09.15 spoke to the lady at cust care who called Nolan who advised her telephonically to give me a voucher of R500 which i can choose a phone with , i refused as i had the tablet less then a month and it just went blank , they tested it instore as well the salesman advise that these tablets is problematic as it comes back all the time, they then decided to book the tablet for repair & i must wait 22 working days for a response . Now is this tablet not still under warranty ? they sold a product knowing it will be a come back now they offer half of what i paid coz i did not bring in the other one that is functioning & i waited for the stock almost 2 weeks now i am sitting with a dead tablet that i still have to wait for 22days ...this is unacceptable
We acknowledge receipt of your complaint with reference ***1 and apologize for your inconvenience in this matter.
We confirm that management contacted you to explain the procedure and we thank you for your patience in agreeing to wait for the repair.
The store will keep you updated.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***1 and apologize for your inconvenience in this matter.
We confirm that management contacted you to explain the procedure and we thank you for your patience in agreeing to wait for the repair.
The store will keep you updated.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
