Product Not Repaired that was under warranty

I bought a 'Top Mop' at Game in August 2014...I used the mop for about seven months and it broke by my it's steel. The mop was still under warranty and because I'm staying 150km from the store I only took the mop back in June 2015.<br> <br> <br> Customer services took the mop and told me that they will fix it and will let me know when to collect. I waited more than two months before they sent me an sms to collect...the sms was sent on 26 August 2015 to collect.<br> <br> I went on the 4th of September 2015 to collect the mop, just to find out that the mop was not repaired and I was told that it could not be fixed, because it was 'customer negligence' that broke the steel, it was apparently not a manufacturing fault.