PRODUCT GREAT - CUSTOMER SERVICE AND DELIVERY LESS SO

Very happy with the freezer ordered online from Game Stores. However, delivery was chaotic - the freezer didn't arrive on the scheduled delivery day, and when I called to query, their customer service told me to go pick it up at 'the store' - the advert made it clear this was an online only offer, and there was no store ever mentioned. But it has to be said once this was sorted, the item arrived within two hours and is perfect. So the message to Game is- get delivery and customer service in order