Principles in the ethical code of conduct numbers 5 and 6 mean nothing.

<p>On the 31st of December at 9am I had went to the Game store for a price beat this is because I have a gift card that I wish to use with game the guy at the info advised me that price beat does not apply to combo deals (which should be noted on the terms and conditions) all good and well. So I show the guy the add on the website which says items are sold separately the guy then contacted a senior who also said price beats do not apply to combo deals so I showed him the adverti*****t which says items sold separately he then contacted the competitor(who also has many stores in and around the country) to find out the price as well as if they are in stock, unfortunately the store he was directed to was out of stock.</p> <p>I then told the guy at the information that I an going to the competitor and if I do find that they have stock what should I bring as proof he advised a picture will sufficient.</p> <p>I made my way to the competitor found that they were in stock took a few pictures and made my way back to game. Apon my return the guys I spoke to earlier were not present so I advised the lady at information and she said it's all good go to the till and say I'm doing a price beat and that I spoke the the information. At this time the line to the tellers are extremely long (+-50 People) with only 3 tellers opened for service. When I eventually reach the teller she calls a guy (Sanele Cele) who claimed the be the floor manager and clearly has no people s****s, he then told me that price beat does not apply to combo deals I told him that I have been through this already and I showed him the adverti*****t. Instead of calling the guys I spoke to earlier he feels that I am incorrect and he calls the competitor, all good and well his following protocol which undermines everyother person I spoke to before him. He as well calls a competitor based in a different mall so I told him that I had spoke to some one in this mall please call that store. He refused to listen to my request so I advised him the only reason I am here at game is because of the gift card that I have I said I'm not here for a better price I said I will accept the items as the same as the competitor. I had told him that I had wasted so much of my time as it was now 11:30am he didn't seem to care. So I told him give me his name and I'm going to the competitor to buy the item he said that's fine get it from them and he wrote his name on a page for me. </p> <p>It's clear that game does not value my business so I request you refund the money on the gift card so I can take my business somewere else.</p> <p> </p> <p>PS. I have purchased the item already.</p> <p>Thank you </p>