AK
Abdool K

1 reviews | Active since Oct 2015

06 Mar 2016, 16:52

Pricing incorrect, blame the system!

Bought two-pack Levar Arch files. Marked R50.00 (two tags on shelf), Charged R56.00 at the till. Om querying price disparity, Andiswe casually and disinterestedly balmed it on the \system\". I have had enough of this. We shop at Hyperama and Pic nPay but don't experience the same level of mismatch at the tills. Previously,brought this price disconnect to the attention of Game manager,Timothy who argued and responded with \"sorry you have to live with that\". Come on Game management, time to wake up and get some commitment to customer service in your store. Strange how some individuals represent the company in a negative way and others are committed to getting things done correctly. "

0
Replies (1)
Game
Game's reply07 Mar 2016, 06:20
Official
Hello AKMK,

We acknowledge receipt of your complaint with reference ***2 and would like to apologise for any inconvenience caused.

This matter was referred to senior management for further investigation and assistance.

Regards

Herman van der Berg
Customer Service Advisor
***
***73

Best regards,