KA
KERRY A
1 reviews | Active since Jan 2011
18 Aug 2015, 12:15
Price Beat - When they feel like it!
Game CLAIM to beat ANY price and do not specifically exclude RSA Online Retails in their TERMS. But at their Gateway Store yesterday I was told they could NOT beat [URL Removed] price, EVEN though the bundle was LIKE FOR LIKE and the Sales Assistant agreed it was, he told me his manager \LOPIS"said they couldnt? I DEMAND GAME REMOVE THEIR PRICE BEAT POLICY FROM THEIR ADVERTISING IMMEDIATELY AS THIS IS FALSE INFO AND MISLEADING THE PUBLIC."""
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Game's replyOfficial
19 Aug 2015, 10:09Hello keza,
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
We confirm that management did contact you to advise that we will give you the price beat as we do have the same bundle but you have already bought it elsewhere. We will re-train staff to ensure this does not happen again.
We look forward being of assistance to you again in the near future.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
We confirm that management did contact you to advise that we will give you the price beat as we do have the same bundle but you have already bought it elsewhere. We will re-train staff to ensure this does not happen again.
We look forward being of assistance to you again in the near future.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Game's reply19 Aug 2015, 10:09
Official
Hello keza,
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
We confirm that management did contact you to advise that we will give you the price beat as we do have the same bundle but you have already bought it elsewhere. We will re-train staff to ensure this does not happen again.
We look forward being of assistance to you again in the near future.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
We confirm that management did contact you to advise that we will give you the price beat as we do have the same bundle but you have already bought it elsewhere. We will re-train staff to ensure this does not happen again.
We look forward being of assistance to you again in the near future.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73