Price Beat Process Is A Joke

I recently decided to test the Games Price Match option, and it has been a pain. At first, they state it takes 24 to 48 hours as the Finance department must review the request. Then, after numerous calls and emails, they informed me that it was assigned to a representative only on the 3rd day after the request was made. Then, after another call, they told me it can take up to 6 days (24 to 48 Work hours). I have tried this with other retailers before and had an answer within a couple of hours. Sitting on day 4 with no info, feels like they are playing for time so that the matched price expires or the product goes out of stock so they can deny the request.