Price Beat not Honoured
On Friday (24 Jan) I purchased a Sander from Game Richards Bay. I showed the supervisor the cheaper price at Makro and she only matched the price. I was told that they only match Makro and not pricebeat them. I argued that this wasn't policy and asked for a manager. The sales manager, Arbrie/Aubrey, also took the same stance. I showed him Game's Price Beat Policy on the website (https://www.game.co.za/game-za/en/webeatanyprice). Its makes no mention of price matching any other Massmart store. I asked him to phone someone at head office to confirm his statement. He called the store manager, and had a conversation in Afrikaans so that I couldn't pick up on all that was said. He then confirmed that he would not change the price as he was trained to not price beat Makro. I was forced to pay the price even though I don't agree with the store's decision. Please address this as it's blatant ******* not to follow your Price Beat policy.
I am sorry to hear about your experience. Kindly forward your contact details to *** "Att Ralton #366007" so that we can further assist.
Kind Regards
Ralton Pillay
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
I am sorry to hear about your experience. Kindly forward your contact details to *** "Att Ralton #366007" so that we can further assist.
Kind Regards
Ralton Pillay
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
