TR
Tshifhiwa R

1 reviews | Active since Dec 2021

09 Jan 2024, 14:51

Price beat not a real deal

I was at Game store mall of the north today to buy the Casio calculator , i said to myself let me try this game promotion that they keep saying they will beat the other stores prices so i took pick n pay back to school pamphlet with to show that so they can price beat them . I was told that we gonna phone pick n pay and find out if they have stock if they don't have we not gonna sell it to u on that price , i ask them if they gonna phone all the pick n pay in the limpopo provience ? They said no just one in mall of the north . I was so shocked one of tha cashier even told me why don't i just go buy there at pick n pay . Please be specific with your deals and it was my first time trying this price beat i don't think i will trying it again. I did went to checkers and bought the calculator there instead of me waiting for the cashier to phone pick n pay around to find out if they had stock .

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Replies (7)
Game
Game's reply09 Jan 2024, 15:38
Official
Hi Tshifhiwa, thank you for getting in touch. I'm sorry, for the service you received regarding the price beat. Regrettably, the t's and c's states that the item must be in stock at the competitor and has to be validated. Your feedback and concerns are appreciated and will be shared. 
TR
Tshifhiwa R's update09 Jan 2024, 16:29
Reviewer Update
If special is in pick n pay Limpopo do Game check in all pick n pay Limpopo if there is stock?
Game
Game's reply09 Jan 2024, 16:47
Official
Thanks for coming back to us. The store will check with the closest competitor store for stock availability, Tshifhiwa. I have escalated your query, and you will be reverted to. 
TR
Tshifhiwa R's update09 Jan 2024, 16:53
Reviewer Update
When you say closest store how many kilometers must that store be with game store ? And while Game is busy checking for stocks in other stores the customer must be waiting ? Please help me understand this and escalate this until i understand and it make sense to me .
Game
Game's reply09 Jan 2024, 17:25
Official
Regrettably, the t's and c's states that the item must be in stock at the competitor and has to be validated. 
TR
Tshifhiwa R's update09 Jan 2024, 18:00
Reviewer Update
There 5 pick n pay and 5 checkers running i am holding the Catalogue from this competitors the date is valid ......Now answer my question on how many in kilometers must this competitors be for Game to honour this beat the price issue according to the T's and C's
Game
Game's reply09 Jan 2024, 18:23
Official
Your query has been escalated to the complaints team, Tshifhiwa.