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farhaan B

1 reviews | Active since Feb 2014

29 Dec 2023, 13:22

Price beat lies

Hi have been to game welkom for 3 times in a row. I requested a price beat be done all requirements have been met . However the store has only the display unit the consultant turned me an away.

I then called the branch manager David he promised to honour the price beat as long as I am willing to wait for his stock which I agreed today when I went in he is off and another lady refuses and turns me away …

I don’t understand the ethics of customers service the payment can be done and the item collected later just like what happens when there is a item out of stock on promotion… further more there are branches like Montana and rustenburg that has stock a IBT can be done I don’t mind collecting the fridge ….

Welkom very bad client respect Chat started I demand a resolution Fatiema Boyce joined the chat Fatiema Boyce

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Replies (1)
Game
Game's reply29 Dec 2023, 13:45
Official
Hi Farhaan, thank you for getting in touch. I'm sorry, for the experience you're having with the price beat. The price beat can only be done if the item has been bought and regrettably, it's not in stock. That the manager has advised he would honor it, is exceptional. I will escalate your query and request that David gets in touch with you when he's on duty.