1 reviews | Active since Apr 2017

30 Nov 2017, 09:47

price-beat beware

So i went into Game in secunda to buy a TP-link Archer D20 adsl router and found a cheaper price online(in stock).i approched the manager to get the price-beat to which i was told that price beat only works with phisical stores and not online stores, to which i asked for that statment in their Price-beat regulation. She said there are T&C that apply to price beat and i asked to see the T&C and she told me that only the managers know about it.Game what is going on , price beat was suposed to be something that brings the customers to your shop and not push them away.i dont mind doing online shopping i was just in the area and thought i would buy the product from your shop localy. after all that she asked me what the difference in price was to which i told her R500 and she said no thats to much.... well thats the last time i shop at Game.. Takealot will be my goto shop from now on...thank you game...Enjoy your R500 rand that you saved and a lifetime of shopping from me lost.

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Replies (3)
's update30 Nov 2017, 10:09
Reviewer Update
To Add to this .The online store is Firstshop(Legit)Item in question was not on a special and they had it in stock.
Game
Game's reply30 Nov 2017, 15:29
Official

We acknowledge receipt of your complaint with reference ***2 and apologise for any inconvenience caused.

Senior Management will contact you to discuss the policy.

Regards.

Group Customer Service Advisor

***

Tel: ***73

Best regards,

Game
Game's reply01 Dec 2017, 14:54
Official

We confirm that management advised you in writing that you may go to any Game store for the price beat.

We look forward having you in the store.

Regards.

Group Customer Service Advisor

***

Tel: ***73

Best regards,