BM
BONGANI M

1 reviews | Active since Jul 2014

06 Jan 2017, 10:12

PRE-LOADED BENEFICIARY

<p>I AM UTTERLY DISGUSTED IN WAY THAT RCS/GAME WANTS TO CONDUCT BUSINESS.YESTAERDAY 05/01/2017 I RECEIVED AN SMS NOTIFYING ME THAT MY ACCOUNT IS OVERDUE.I PAID MY ACCOUNT ON THE 22/12/2016 ALREADY.I THEN CALLED AND TO EXPLAIN TO THEM THAT I PAID THE ACCOUNT ON THE 22/12/2016,I SEND THE PROOF OF PAYMNT THROUGH TO THEM AND THIS MORNING 06/01/2017 I AM BEING TOLD THAT THE ACCOUNT I PAID TO IS THE WRONG ACCOUNT.I USED THE PRE-LOADED BENEFICIARY THAT IS ON THE BANK AND THAT IS "GAME CARD" WITH ACCOUNT NUMBER ********** 627.WHY IS THEN ON THE BANK IF IT DOES NOT WORK???THE CONSULTANT BY THE NAME OF OSCAR HAS NOW ADVISED ME TO GO TO THE BANK TO REVERSE THE PAYMENT BUT MY CONCERN IS STILL THE FACT THAT I WILL BE CHARGED FOR AN OVERDUE ACCOUNT WHEREAS I HAVE LONG PAID THE ACCOUNT.</p>

0
Replies (2)
Game
Game's reply06 Jan 2017, 11:46
Official

We acknowledge receipt of your complaint with reference ***9 and apologise for any inconvenience caused.

We referred the matter to RCS, the Credit Provider, who will investigate this matter and will contact you to discuss. You can also contact them on ***or ***.

Regards.

Rina Taute

Group Customer Service Advisor

***

Tel: ***73

Best regards,

BM
BONGANI M's update06 Jan 2017, 11:54
Reviewer Update

5 minutes ago
Official private business reply:
"We acknowledge receipt of your complaint with reference ********** 9 and apologise for any inconvenience caused.

We referred the matter to RCS, the Credit Provider, who will investigate this matter and will contact you to discuss. You can also contact them on ***or **********

Regards.

Rina Taute

Group Customer Service Advisor

**********

Tel: 0 ********** 2273"

How many times must I call RCS? I called them yesterday and today. I had to sit on the phone for more than 20 minutes. All I want is for the money I have paid to be alloctated accordingly and explain also as to why Oscar says to me that the Pre-loaded beneficiary for the Game Card as it sits on the bank does not work