Post sales complaint

I bought an online special from Game, for two fans on Black Friday, and the delivery time and arrangements they made were really frustrating with them changing dates twice. I logged a return and refund request on the 7th of December, a day after receiving the fans, and they gave me a run around for three weeks, up until today, for collection. I called three of their stores and struggled to get someone on the line for three days, when I eventually got a lady over the phone, she promised to get my issue sorted and gave me reference number, but all that was to no avail at all. I eventually went to the Crown Mines store, met one of the managers assisting with returns, and told him I don't want to take this item back home, I am leaving it with him to speed up the process. He looked me in the eye and agreed to send me an email stating he has received the package from me, and that he will resolve the issue. It is 2025 now, I have not received an email nor a call from Makro itself or the returns manager. This has to be the poorest of service I have received, Makro's agents do not dance to the music it so plays, no one is walking the talk, just a blow of trumpets. I am honestly appalled and would have never attempted to but from Makro had I had an idea about their online and in-person service post sales.