Portia Sishaba 160062 - Terrible Customer Service

Went to go and return my Bluetooth speaker at Game Bellairs Shopping Centre, I was directed to Customer Services politely by the security guard - when I reached the Customer Service counter I wasn’t even greeted, rather looked at as if to say “what do you want” some random gentleman asked if he could assist (I say random as he had no name badge - instead a sticker that said “visitor” ) and a lady standing next to him (that was meant to deal with the return) listening to my story! I was told I need to first replace *****s on the item I was returning before it being sent to the supplier- I gave in and walked away but shortly returned irritated by the way I was treated! I requested that the speaker be sent to the supplier- i was then told I would only get it in January by the silent by stander lady (Portia Sishaba employee number 160062 )to put me off trying to return it! She suddenly felt like speaking and with such bad attitude and unwillingness to assist! She then handed me a random paper to right my details on (which I took a picture of) and then she made me wait before hesitantly capturing the information ! I was then told where to sign and yet again no greeting or service! My question is why is someone so rude and with such bad attitude at the CUSTOMER SERVICE area? When it is clear that she has no interest in customers or service! It is so disappointing that a customer needs to be treated so badly when returning an item with a verified slip! There’s a big sign that says Game delivers on there promises and guaranteed service on every product sold - maybe the staff need to read it before serving the customers!