Poorest service in the history service!!!!

I purchased a Defy washing machine from Game and experienced issues from Game and the supplier regarding the repair and/or replacement of the washing machine, as it was only a few months into ownership that I experienced breakdowns. I requested for them to replace the washing machine but to no avail as they preferred a cheaper route. I logged a call in march 2019, intially with with Navash Green who gave me *** to call and logged all concerns with Andiswa, prior to lock down. In August I confirmed that the problem has still not been attended to. To date no job inspector has called or informed me as to what must happen in this regard. The last inspector I dealt with was Macdonald who also refused to listen to me when I informed him of all the issues experienced. I called the office again and spoke to Sinovuyo who advised that nothing is happening but will escalate the complaint. By 12 January 2021 I am still waiting. When I called I was I informed that a new call needs to be logged. If this matter has been escalated who has it been escalated to and why am I not getting feedback? Why is another call being logged and advising me of only receiving a response in 2 weeks time? Is this a normal response for this company or is it delay tactics in order for the warranty to expire? Is this how large companies such as Game and Defy operate in their own interests and disregarding the customer? I am very dissatisfied with the service received from both Game and Defy. I request for the matter to be attended to immediately!