DJ
Dwight J
1 reviews | Active since Feb 2016
15 Jan 2021, 20:07
Poorest service from Game Tygervalley
On the 4th of Jan 2021 waited 1 hour just for an laptop to be booked in . I was tolded by the manger Ebrahim that I will get feedback within 7 days . I had to take it upon myself to call as I didn't hear anything from Game tygervalley on the 13th of jan 2021. I got the feedback today on the 15th of jan 2021 as I had to go in after the so called new laptop dell i7 was assessed and I needed to may an amount although it was still under guarantee I was told by Ameera and I got a refund as I wouldve wanted the exact same laptop at the same price as was told by Sonja that I can't take the same Laptop . Which doesn't make any sence I'm so unhappy with the service I've gotten and also the outcome
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Replies (2)
Game's replyOfficial
16 Jan 2021, 09:43Hi Dwight,
Thank you for connecting with us.
Our humblest apologies for the inconvenience and experience regarding your laptop. We have re-escalated the matter for you and will remain in touch to keep you up to speed.
Regards
Ralton
Thank you for connecting with us.
Our humblest apologies for the inconvenience and experience regarding your laptop. We have re-escalated the matter for you and will remain in touch to keep you up to speed.
Regards
Ralton
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game's reply16 Jan 2021, 09:43
Official
Hi Dwight,
Thank you for connecting with us.
Our humblest apologies for the inconvenience and experience regarding your laptop. We have re-escalated the matter for you and will remain in touch to keep you up to speed.
Regards
Ralton
Thank you for connecting with us.
Our humblest apologies for the inconvenience and experience regarding your laptop. We have re-escalated the matter for you and will remain in touch to keep you up to speed.
Regards
Ralton
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
DJ
Dwight J's updateReviewer Update
23 Jan 2021, 23:21Spoken to Reggie on the 16.01.2021 to resolve my issue I had with regards to the Laptop . I was suppose to have met with him today to come to a resolution. Yet again another disappointed he knew he was off today and he told me I must come on the 23.01.2021 this is not surprising as its Game Tygervalley after all .However he just wanted to close the call that was all what it was a about no resolution I told him he can close the call once I have the laptop , still no laptop , its pathetic . The worst customer service ever from tygervalley Game.
DJ
Dwight J's update23 Jan 2021, 23:21
Reviewer Update
Spoken to Reggie on the 16.01.2021 to resolve my issue I had with regards to the Laptop . I was suppose to have met with him today to come to a resolution. Yet again another disappointed he knew he was off today and he told me I must come on the 23.01.2021 this is not surprising as its Game Tygervalley after all .However he just wanted to close the call that was all what it was a about no resolution I told him he can close the call once I have the laptop , still no laptop , its pathetic . The worst customer service ever from tygervalley Game.