Poorest service ever even on a complaint unable to resolve only make further excuses

Previously sent review which remains unresolved here is my feedback following Game response Mall of the south

Rina Taute (Mass Discounters) Feb 3, 14:14 SAST Dear Customer,

I called you yesterday regarding the below concern

We have investigated the matter and can confirm these Marketside fruit mince pies were not sold at Game Mall of the South, nor the surrounding Game stores as we no longer have Marketside in our business.

Regards RASHID Game Mall of the South

> Date: Mon, Feb 3, 2020, 10:29 PM To: "Rina Taute (Game)" <***>, "Suhayfa Gabriels (Game)" <***>, *** Subject: Re:[Mass Discounters] Re: Hello Peter Complaint - Green mince pies and Poor service did not even respond to my email sent on 24 December 2019

Sent from my Huawei phone

Good day Rashid called me on Friday not having the actual details of complaint lodged nor did Suhayfa I advised Rashid that I was on holiday. Attention Rashida and Co.. It is clear you don't have your facts around game stores.. I have been in touch with a committee member in order to update her and have ascertained that she took this up with your Cresta branch showing the 10 packets with mildew who confirmed this is a product that was purchased at game and she was refunded in lieu of the 10 packets by the store manager.. Surely the manager knew the product was purchased at game. At no stage did I mention a branch however we knew it was purchased at game. I still feel your service in handling of this matter was poor. You remained so defensive and most unprofessional and I will further report update on hello Peter as Rashid all you did was argue though you never had the facts on hand... You may reply on email would request you answer on email only. Kind regards Caron