Poorest customer service I've ever received.

I bought a fridge online after removing the packaging I realised it was damaged on the sides. I then made contact with the store online telling them of the damage,they requested pictures which I sent and I requested the fridge be collected and it's been 6 days now with the fridge still at my house. I spoke to 5 people to date online,via email and on the phone but nothing has been done yet.