POOR Warranty support and after sales, poor customer service and communication

I Recently sent Phillips kettle in for warranty claim, after the unit stood for a few hours the water is leaking via the bottom. So with that, the unit had 2-year warranty i sent the unit in at the Game Boksburg store after 3 weeks I received a SMS that the unit is ready to be collected date 15/11/2021. I went to the store 20/11/2021 to collect the unit when i arrived at the store the lady at the counter brought the unit forward for me to sign my copy and return to her. I thereafter asked her what repairs was carried out on the unit as it was also removed from the bubble wrap. She said she is unable to provide that as the technician is not in. I therefore said i cannot sign without knowing what has been repaired. Thereafter she called the supervisor whom was very and dishonest that he stated the unit was exchanged, but the counter lady stated it was repair. Thereafter he was unable to provide me with information on the work carried out. He stated he would get the information and have the kettle delivered to me within the following week. It was been 2 weeks i did not have a call or anything from the store. I am displeased at the customer service and also the supervisor that was extremely rude and dishonest. He made commitments to me as a consumer and has not fulfilled that. I am not 1 month without a kettle and the store does not seem to care about after-sales and customers.