Poor, terrible online purchase experience

I sadly bought a TV from Game online on 21 April 2022. My order number ***). I was informed by Game that the courier company (Dawn Wing) collected the TV from Game N1 City on 26 April. However to date (11 May) I have not received the TV. I have called Game Customer Care almost daily requesting feedback. Each time I am being told they are busy investigating and will call me back. They never call me back.

If Dawn Wing lost or stole the TV, that is not my problem. Instead of Game simply issuing me with a new TV and resolving their dispute with their chosen courier company, Dawn Wing, in their own time, Game chooses to rather let their customer wait indefinitely for their product.

Terrible service on all levels. This is for sure my last online purchase ever from Game! If you consider buying anything from Game, but in store. Do not but online, you'll never receive the product and get no feedback from Game.