JJ
Jakobus J

1 reviews | Active since Aug 2015

16 Mar 2021, 21:13

Poor standards at Game Zevenwacth

Visiting your Game Store in Zevenwacht Kuilsriver is most cases for us unpleasant for the following reason/s • Not once since I can remember there were a decent clean trolley or basket, it’s either broken or very dirty or papers inside it, No staff member is wiping or cleaning it. • Not even at the entrance someone offer to wipe your handle or touch points due the virus. • U have someone at the door just standing there with a bottle of sanitizer adding no value, why not just clean the handles and spray the trolleys as the consumers comes in. • Then I have left my number in your Customer service rain cheque book but I never received calls back, they either don’t have the product on special or there is 1 left,when we asked they take our details but never gets back to us, Why is that so difficult? Why the book then with our details? • There is never Monster tea flavor in the shop, why not? It’s very popular The store needs a firm hand to manage these small day to day customer service activities,

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Replies (1)
Game
Game's reply17 Mar 2021, 13:06
Official
Hello Jakobus,

Thank you very much for connecting with us.

We are are sorry to read about your experience and want you to know that we have escalated the matter for you. We have tried calling you today, sadly to no avail, but left a message with your wife to let you know that we will assist as best as we can.

Regards
Ralton Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za