Poor Services/Unfair Business Practise

Hi, I see that you are refusing to respond to my email I sent as well as the message/s on messemger(Facebook) so I will post it on Hello Peter until it resolved.

Good day,

Regarding the below emails,

I advised you that there will be a problem with the issue of the receipt, they can't find the receipt, the manager(Kotze) told me that I should've remembered the person who took the receipt by me, because they have name badges on, please tell me how can a manager be so sarcastic, how can I remember the person that assisted me in October 2018, that is not how a manager should interact/respond to a customer, he further advised me that he remembers his customers from 5 years ago, is that the kind of managers you hire or is that the training you provide them with. I told him that his manager s****s stink and that's the truth, because he doesn't know what customer service are, the consultant that helped me today(17/06/2019) didn't have her name badge on, I asked him how will I know the names of the staff if they don't wear their name badges, she took out her name badge from wherever it was hidden and showed me her name, he(manager) further told me that I should asked them for their names if they don't have their name badges on, so please tell me why do some where their name badges and other not, is the double standards at Game acceptable, is that really a manager that tried to help me or was he just standing in for a manager, because a manager is a person that are competent, that have people skiils and know how to react to different situations, also

The gas cylinder is under warranty/guaranteed(2 years), it's faulty and the manager(Dashney Kotze-Game Vincent) say that I have to take it to a gas place(easy gas in Vincent) to be fixed/repaired,

This unit is on warranty and it's not my problem or through my negligence that the unit is leaking gas from inside when it gets refilled, the reason for it is because it's a unit of poor quality. The staff at the gas place/store advised me that it's leaking from the inside out, it's a factory fault, they never said that it's the seals that needs to be replaced, if the seals were worn/damaged then they would've advised me that I only have to replace the seals; surely they know why they say it's a factory fault, because they have years of experience with the gas cylinders, but Mr Kotze say it's the seals that needs to be replaced and I should do it,

Game never opened the unit to see if it's the seals that are worn or damaged; but your manager(Kotze) insists that it's the seals. he can't provide me with proof that it's the seals that are worn, he is just guessing and was waisting my time. I used my time and petrol to go to game just to be treated like dirt. The staff that works with the gas/gas stoves every day advised me that it's a factory fault, I'm not sure if Mr Kotze is a fortune teller, because he insisted that it's the seals that are worn/damaged, I left the unit at the store, because I will not take a faulty unit that is still under warranty, I paid a lot of money for the gas cylinder, I told him that he can throw it away or do whatever he wants to do with it, but I won't take the faulty unit back,

If you(Game) refuse to replace the unit then you will have to refund me, if you refuse to replace or refund me then I will log a complaint on Hello Peter for people to see what kind of products you sell and I will also report the matter to the Ombudsman,

Never in my life did I hear that I have to repair a unit myself if I didn't damage it, if the factory that produce these gas cylinder, produce it to only last for a few months then game shouldn't buy it from them, the Consumer Protection Act clearly states that you have to sell products or goods that are of a high quality and it's not the case here. The unit just last a few months and then it was faulty,

The mentioned manager has got no people s****s, he advised me that I have to take the unit to a gas place in order for them to replace the seals, I didn't buy a unit that I will have to buy seals for every few months, when I bought the unit then it was the responsibility of Game to advised me that I'm buying a gas cylinder of poor quality, they should've advised me that I'm buying a gas cylinder of seals that will last me a few months; if the fault is indeed the seals as the manager was claiming without any proof,

Please let me know what you decide in order for me to know what to do going forward and I don't want to interact with the said manager/trainee, acting manager again, also can you please escalate this matter to the Managing Director/C. E. O of Game

Thanking you,

Will wait to hear from you soon,

Johan Jacobs - ********** 624 Hide quoted text

On Fri, Oct 5, 2018, 11:57 Rina Taute ********** wrote: Good day,

We are pleased to inform you we have received your enquiry/complaint at Game/ DionWired Customer Care. We apologise for any inconvenience caused.

We have logged your request with reference number ********** 8.

The matter will be referred to Senior Management who will contact you to discuss this matter. Please allow 24 hours for a response.

Please do not hesitate to contact the Game/ DionWired Customer Care should you need any further assistance. Thank you.

Rina Taute Group Customer Service Advisor MASSDISCOUNTERS, t/a Game and DionWired Tel: 0 ********** 3 / Fax: **********

E-Mail: **********

Description: **********

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From: Johan Jacobs ********** Sent: 04 October 2018 10:05 PM To: Customer Service - Store Operations; Web Support Game Subject: Query

Good day,

Regarding the above matter,

I've bought a Cadac Gas stove, the head of the gas stove, a rechargeable light and 4 plastic cups on the 03th of October 2018 at your Vincent store in East London, Eastern Cape...

On the 04th of October 2018 I took the rechargeable light back because I wasn't happy with the quality of the light,

I was given a refund for the rechargeable light, but I haven't received my receipt back which had the other items on,

If I'll be having a problem with the Gas Stove,

What proof will I have to show that I've bought the item/s from Game Vincent if my receipt or a copy of it wasn't given back to me?

Johan Jacobs - ********** 624