1 reviews | Active since Dec 2025
POOR SERVICES FROM GAME ONLINE STORE
Good day
I am writing to formally lodge a complaint regarding an adverti*****t for the Trojan treadmill tr1200(813080), which was marketed by Game online store at the price of R5999.00, I attempted to purchase this item on your online store last week, but the online system stated that the item was out of stock.The special on the Trojan treadmill tr1200 is still valid till the 31 December 2025 and this is stated on the online SAS well.The online store does not mention anything about limited stock or while stocks last,it just states valid till.the 31 December 2025.
I would like to bring to Game store online attention my rights as a consumer under the South African Consumer Protection Act (CPA): Section 30 (Bait Marketing): The CPA prohibits suppliers from advertising goods at a specified price in a manner that misleads consumers regarding the actual availability of those goods. Unless the adverti*****t explicitly stated a limitation on stock (e.g., "only 10 units available per store"), your company is required to have sufficient stock to meet the reasonably expected demand.
Section 41 (False, Misleading, or Deceptive Representations): It is a contravention of the Act to represent that goods are available when they are not, or to fail to correct a consumer's misapprehension regarding availability.
Right to Redress: Under these sections, if a supplier cannot supply the advertised goods, they are generally expected to take reasonable steps to satisfy the demand. This may include procuring the item from another supplier or providing a comparable substitute at the advertised price.
Proposed Resolution: To resolve this matter amicably, I request that you provide one of the following within 5 business days, A "rain check" ensuring I can purchase the product at the advertised price as soon as new stock arrives.
A substitute product of equivalent or superior quality and specifications at the originally advertised price. Confirmation of when the item will be back in stock and reserved for me.
Please note that if this matter is not resolved satisfactorily, I intend to escalate this complaint to the Consumer Goods and Services Ombud (CGSO) or the National Consumer Commission (NCC) for further investigation into potential prohibited conduct.
Despite my concerns ,a Game stores agent contacted me and said that there is nothing they can do .
This is very poor customer service.
I had emailed the on the 15 December 2025 to inform them of their problem of no stock,while the product still shows availability till 31 December 2025 and ask them to provide a reasonable solution to ensure customers are treated fairly and in line with advertising standards and the customer protection Act however this Store has total disregard for their customers as well as the Cusumer protection Act.
I am very disappointed in this Store and it's poor customer service.
I had emailed the on the 15 December 2025 to inform them of their problem of no stock,while the product still shows availability till 31 December 2025 and ask them to provide a reasonable solution to ensure customers are treated fairly and in line with advertising standards and the customer protection Act however this Store has total disregard for their customers as well as the Cusumer protection Act.
I am very disappointed in this Store and it's poor customer service.
The above reply is from Game Stores.They clearly have poor advertising standards which are not in line which consumer protection Act. They are advertising products on special and when customers go to purchase the item,they are told that there is no stock but the item remains on special for an entire month.There is no disclaimer stating limited stock or while stock lasts. They merely using bait advertising, whereby they lure customers with specials and when. Customers are told that there is not stock,we purchase more expensive items.
I am really disappointed. I was looking forward to purchase the item that I wanted. I have poor health and that treadmill was perfect to help me get fit and well again. I waited for along time for the treadmill to go on special so I can afford to purchase it however I am left disappointed.
The above reply is from Game Stores.They clearly have poor advertising standards which are not in line which consumer protection Act. They are advertising products on special and when customers go to purchase the item,they are told that there is no stock but the item remains on special for an entire month.There is no disclaimer stating limited stock or while stock lasts. They merely using bait advertising, whereby they lure customers with specials and when. Customers are told that there is not stock,we purchase more expensive items.
I am really disappointed. I was looking forward to purchase the item that I wanted. I have poor health and that treadmill was perfect to help me get fit and well again. I waited for along time for the treadmill to go on special so I can afford to purchase it however I am left disappointed.