1 reviews | Active since Dec 2019
POOR SERVICES
Hello Peter
Please assist me, on the 25.10.2019 I bought home theatre online at GAME STORES, on the 28th October was delivered, but the DVD was faulty & short of cables. I sent them an email same time to inform about this DVD. They phoned back and request that i must send them photos of all items I recieved in that box, and i sent it to them. They phoned I again to inform me that their courier will collect the home theatre. after 2 weeks it was collected, then after that it was quiet. I sent an email to query about the progress, they phoned again and told me that home theatre was collected for delivery already, by now I should have received it, and I told the lady so far there is no delivery that's why I'm doing followup. she said she will do a followup with the courier, that was the last time I spoke to her.
Last week I phoned game stores online, the consultant I spoke to was not aware of any problems and she said on their system or emails there is none of my emails, she made hold on line almost 30 min and I was out of airtime, but she didn't even bother to get back to me.
Today around 13:45 I spoke to Nabeel online chat, and I told her my problem, she apoligised and asked for the order number I gave it to her, she never came back or respond, I kept asking her if she's still online, she doesn't respond, its an hour 30 min now waiting for response with no luck. Please I need help, even if i can get refund I don't mind, I never thought Game stores can fail me and threat me this way.
Bridget
Thank you for taking my call.
As discussed, i will have the matter escalated and provide you with urgent feedback.
If you need further assistance, please contact us on ***, and request to speak to Tammy.
Kind Regards
Tamlyn Lockman
Thank you for taking my call.
As discussed, i will have the matter escalated and provide you with urgent feedback.
If you need further assistance, please contact us on ***, and request to speak to Tammy.
Kind Regards
Tamlyn Lockman
I'm really dissapointed with Game's bad poor services, after I have spoken to you, a guy by the name Justice contacted me, we liaise and asked me if we can meet somewhere to give me my home theatre, we suggested to meet in Lenasia on the 14th Dec, but I cancelled becasue I was working and don't have transport. He told me that on Tuesday will assign it to courier to be delivered to my place. Yesterday 18.12.2019 I recieved a call from the courier informing me that he's outstide the gate with my parcel and I was at work, I phoned my kids to collect it. When I arrived aroung 16:45 I found the box un opened, I asked them to open and connect, I was suprised to find an old dvd inside, with no lead, I can see it was returned by the customer, I would even enter all my fingers on that open lead. I've never been so angry /furious in mylife. I phoned this Justice guy from cradlestone game and I shouted at him, he apologised and he said they didn't notice that, because the parcel was sealed, according to my knowledge, before you can send anything to a customer you check if everything is ok, how could Game treat me this way.
Tammy with due respect, I need refund, there are lot of other stores will appreciate my money and would love to give me a good services. Please Tammy I want my money I'm done with game stores.
Brigett ( Furious)
I'm really dissapointed with Game's bad poor services, after I have spoken to you, a guy by the name Justice contacted me, we liaise and asked me if we can meet somewhere to give me my home theatre, we suggested to meet in Lenasia on the 14th Dec, but I cancelled becasue I was working and don't have transport. He told me that on Tuesday will assign it to courier to be delivered to my place. Yesterday 18.12.2019 I recieved a call from the courier informing me that he's outstide the gate with my parcel and I was at work, I phoned my kids to collect it. When I arrived aroung 16:45 I found the box un opened, I asked them to open and connect, I was suprised to find an old dvd inside, with no lead, I can see it was returned by the customer, I would even enter all my fingers on that open lead. I've never been so angry /furious in mylife. I phoned this Justice guy from cradlestone game and I shouted at him, he apologised and he said they didn't notice that, because the parcel was sealed, according to my knowledge, before you can send anything to a customer you check if everything is ok, how could Game treat me this way.
Tammy with due respect, I need refund, there are lot of other stores will appreciate my money and would love to give me a good services. Please Tammy I want my money I'm done with game stores.
Brigett ( Furious)
is there any other way I can sue Game Stores, I want to practise my rights as Game stores seems to forget as customers we have rights.
regards
is there any other way I can sue Game Stores, I want to practise my rights as Game stores seems to forget as customers we have rights.
regards
I'd like to thank Hello Peter and the team, finally my home theatre was delivered on the 21st Dec 2019 on good condition, it wouldn't be possible without your assistance platform.
Justice from Cradlestone Game stores thank you for the effort you put in to resolve this query. I'd never ever order anything online at Game stores again.
I'd like to thank Hello Peter and the team, finally my home theatre was delivered on the 21st Dec 2019 on good condition, it wouldn't be possible without your assistance platform.
Justice from Cradlestone Game stores thank you for the effort you put in to resolve this query. I'd never ever order anything online at Game stores again.