Poor Services

Good Day,

I wrote the below email to you(websupport, your service department, Rina and on Facebook) on the 12/12/2019 and before that, and up until today(18/12/2019) I received no feedback, your supplier(Tevo) sell stock to your customers that says it has a 3 year guarantee, it lasted 6 months, was not doing what it`s manufactured to do anymore, I reported the matter to them and they are refusing to replace or refund the item, I bought the item from you(GAME), so if you can`t resolve this matter, I will drop it at one of your stores in order for you to refund me or you can do whatever you want with it, I will also log a complaint with the Ombudsman and I will expose Game and Tevo in order for everyone to see what kind of company you are, how you treat your customers and the poor quality stuff you sell to us,

Johan Jacobs <***> Attachments Thu, Dec 12, 7:30 PM (6 days ago) to websupport, service, Rina

Good Day,

regarding the below and the attached,

I`m so disappointed in your supplier(Tevo),

I`ve tried everything not to refer this matter externally, but

Mr Farhaad(Tevo) is forcing my hand,

If this matter can`t be resolved then I will refer it to the Ombudsman, I will log more complaints on Hello Peter and I will also post the poor services on social media, facebook, etc in order for customers to know what kind of services they(Tevo) deliver to their customers,

I`m sorry, but I will have to mention Game in my emails when logging complaints, because I bought it from you guys,

I will wait to hear from you or Tevo regarding this matter and if it can be resolved in a amicable way,

Thank You,

Johan