1 reviews | Active since Dec 2014
Poor services
<p>Hi, I'm so disappointed in the services I received from your Game Store in Vincent East London, Eastern Cape; i went to the store on Thursday or friday(16 or 17th of December 2016)last week and wanted a fan(Logic for R549) that was on special; I spoke to the guy by the name of Landelani; he told me that the fans will come in this week monday; i left my name with one of the employees, because I want to pay that same price; i phoned yhe store on monday and was informed that the guy (landelani) is not at work; I went to the store on Tuesday and enquire about the fan; I was sent from one person to another; eventually I end up by the manager that showed no interest; he only told me that the fans will come in and told me to go speak to the lady who I gave my name to; how can a manager talk like that; he was suppose to assist me and go the extra mile for the customer; he was suppose to sell another fan to me for the same price because that fans is not in yet; that is customer services; not sending me away to an employee; after going to another desk where I waited for over 10 minutes for the lady who took my name; I get told that she is still in the cash office; I left the store without any help; without the fan and without speaking to the lady who took my name; I can still accept poor services from an employee but not from a manager; today is Wednesday and no one has phoned me; please communicate with your Vincent store regarding their customer services and let them assist me with a fan?</p>
We acknowledge receipt of your complaint and apologise for any inconvenience caused.
There is no excuse for poor service and it will not be tolerated. Senior Management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
Best regards,
We acknowledge receipt of your complaint and apologise for any inconvenience caused.
There is no excuse for poor service and it will not be tolerated. Senior Management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
Best regards,
