Poor Service/Non-Delivery

I placed an online order on the 26th of November 2020. Firstly, the online platform does not allow for the user to select an appropriate date & time for delivery. So I took the initiative to contact the customer service on the same day that my purchase was done to find out when delivery will take place. I could not be given an indication and so I requested for delivery to be made on the 12th of December 2020. The reference number for that call is 736301. I was told that my request was being sent through and I will receive feedback.

On the 27th of November 2020, I received a call from the delivery agent confirming that the stock will be delivered right away. I could not accept that stock as prior arrangements were not made, I was at work and no one was at the place of delivery. Further to that my request was for the 12th of December 2020. So what happened to my request..

I then contacted Game customer service on the 10th of December 2020 to confirm my delivery for the 12th. I was told that it will be delivered but I could not get confirmation on this. I was told that I will be contacted on the 11th December 2020 to confirm that the stock will be dispatched. I have not received any confirmation to date.

The 12th of December has passed and I have not received delivery nor an explanation. I had tried to contact the customer service on the 12th but the number was unavailable. I then sent through an email to the websupport team. I received a reply stating that the matter has been escalated to the relevant team and I will receive feedback.

I move into my new place on the 16th of December and I do not have a fridge which I have purchased and paid for on the 26th of November. That is completely unprofessional and inconvenient. I have paid for a service and expect that it will be carried through.

Why do I constantly need to follow up, it should be as simple as me selecting my item of purchase and paying for it. All I need is for my purchase to be delivered on the specified date. That date has now passed and the only date the fridge can be delivered is on the 16th of December. I contacted the customer service yet again today and was put on hold for about 7 minutes only to be told that the matter has been escalated and I can expect a call during the course of the day. I still have not received any feedback.

I have done many online purchases with various retailers but this is by far my worst experience.