Poor Service Standards

Today I had a disappointing experience at Game Store, Mams Mall. At around 11:00 AM, I went to the store to pay R300 towards my account using my RCS card. I was assisted by a cashier named Agnes Diale at till number 7.

After greeting her, I explained that I wanted to make a payment. She asked me to swipe my card, but the machine then prompted me to insert it. I attempted to swipe again, but it still didn’t work. As I was clearly struggling, I politely asked for assistance.

Her response was that it was not her responsibility to swipe customers’ cards and that her job description does not allow it. This was said with a dismissive attitude. I expressed that I was simply asking for help and that she could see I was having difficulty, but she repeated the same statement. She then took the card from me in an abrupt manner and proceeded to swipe it herself.

This interaction was unprofessional and left me feeling uncomfortable. I believe customers should be treated with respect and assisted when needed. I urge management at Game Store Mams Mall to address this matter with Agnes Diale and reinforce the importance of good customer service and Batho Pele principles. Experiences like this can drive customers away.

Overall, this was not a pleasant visit, and I hope steps are taken to improve service standards.