POOR SERVICE, RUDE STAFF A WHOLE **** OF A STORE...

Dear Game

I bought a Hisense 670l SXS fridge cash on the 24th of November. They told me that they don't have stock but they will have it in 3days. I told them I will come collect. I went there with a bakkie to collect they told me that they still don't have stock. No one bothered to call or SMS I have to pay the guy I hired for wasting his time . I called them after a week they told me that they still don't have stock they will deliver it as soon as they have it. Last week I called they told me that I must call the warehouse myself and follow up which is totally unacceptable but because most of the food I bought had rotten I called the warehouse and spoke to Mafika who said I must call on Tuesday morning and he will make sure I get the fridge same day. I called the warehouse yesterday and they promised to deliver the fridge but nothing happened and they didn't even call me .

I called the store this morning n ask to speak to the Manager who didn't want to speak to me at first and said he will put me through to the sales person which I refused. Eventually he said fine he will help me but let me hold on the phone because they are using one system. Throughout our conversation the Manager CORNELIUS was so rude, disrespectful and sarcastic even using words like "you should have said so" he was not sympathetic to my situation or let alone apologized. When he got to use the system eventually he told me he will call back. I am still waiting .

I have thrown away a lot of food because of this. Had I known I would have gone to other stores to buy the fridge on Black Friday as they had it at the same price. I need the fridge delivered today and compensation for the transport, calls, food that I have thrown and the trauma you have put me through. This is not the first time this year I go through this with Game. This is totally pathetic and unacceptable