Poor service, rude consultant

My account was last paid on 07/10 and I had a balance of R65. Unfortunately lost my card and a new one was processed for me and I was notified of the R50 charge, which I accepted. When I was about to make the payment I expected to pay an amount of R115 and to my surprise I had to pay R150.<br> <br> Called the call center from the Gateway store on the 30th and I've never experienced such ******* service in my life. I told the guy that I had been over paying my account and needed clarity on how did you get to the R150 and could not give me an answer, all he did was talk over me and could no answer any of my questions. I requested to speak to a manager, he told to hold and I heard him talking to his colleagues telling them I don't want to listen. he comes back to me, gives me the same nonsense, I then I asked if he was a manager, after I had asked for the third time he says no. I request t speak to the manager again and asked for his name he kept quiet, when I kept saying hello he ignored member until I dropped the call.<br> <br> I'm disgusted by the service I received, I also work with customers on a daily basis and I know what customer service is. I want URGENT answers and a copy of that call<br>