Poor Service regarding ***** on GAME STORE CARD

Terrible Service from GAME and RCS regarding ***** on our GAME Card.

On Sunday my husband was at work and when he got home he saw lots of sms notifications regarding purchases on his GAME card, we phoned the number on the sms and they said there offices are closed. First thing Monday morning my Husband went into the GAME Store in Somerset Mall, Western Cape to block the card and find out what on earth is going on as he has the card on his person but a lot of purchases were made, we assume someone must have cloned a card or something. GAME at Somerset Mall said they could not issue us with a statement so we still have no idea where or how the purchases were made.

They mentioned that some purchases were made at food stores like PNP or Shoprite, this is extremely confusing as the card is a GAME store card!

I phoned the number given to me by the GAME Somerset West (***) and requested to speak to the ***** division and was on hold over 9 minutes but received no assistance.

We have no reference number or any confirmation that this issue has or will be resolved, we submitted documents that the RCS/Game Somerset West requested and were told an investigation can take 7 -21 working days but we have no way of following up on this.

Christmas is around the corner and now we have the inconvenience of a blocked GAME card and no idea what on earth is going on with the card.

How can they allow credit and not provide for an emergency contact number to block the card or a ***** division that can be contacted for assistance, this has been an extremely stressful situation especially when we can't even get a basic statement of transactions!

GAME is quick to say that it is RCS but there name is on the card and we app**** for it at the GAME store!