Poor service received and lackbof communication from the store management

Good day...it has been almost 7weeks sitting with a "58 UHD TV" that just went blank at home, went to Game masstore (shop 73 flamwood walk ventre)for assistanve with the matter and we were told we have to provide our own transport for the tv set to go back to the store ofwhich we had already destroyed the box thereof, we manage to get transport fetched the box from the store and put the tv set in and according to the store they have already spoken to the supploer to come fetched the set at home. it has been 2 weeks now and this is the 3rd week waiting for supplier to make contact with us and confirm when are they coming to fetch the set at home, to date with no luck from the store nor the supplier we still waiting without any contact whatsoever from these people.can we please have an intervention from headoffice with this matter as the warrantee is about to expire and we sitting with this problem unresolved.

*** *** *** will be waiting for your response or solution.