RS
Romona S
1 reviews | Active since Jan 2021
25 Jan 2021, 11:06
Poor service re Cancellation/refund of online purchase
On 13 Jan 2021, I made an online purchase of a Hisense fridge for my parents as theirs's had packed up. This was efficiently delivered on 14 January, but immediately on delivery, my mom was not happy with the fridge as it was too small and asked the delivery company to take it away. I called the callcentre was told of a (rather lengthy) process that needs to be followed - for a fridge that has just been delivered. This was sent via email on 15 Jan, together with pics to which I received a response that it is being looked at. A very helpful consultant from the callcentre had escalated my query twice, but the department that reviews the pics have not responded as yet!!
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Replies (2)RS
Romona S's updateReviewer Update
27 Jan 2021, 08:45I am still waiting for a resolution, please ensure that the fridge is collected today. Thanks
RS
Romona S's update27 Jan 2021, 08:45
Reviewer Update
I am still waiting for a resolution, please ensure that the fridge is collected today. Thanks
RS
Romona S's updateReviewer Update
27 Jan 2021, 15:13It is very disappointing and hard to comprehend why a big retail organization is unable to collect an online purchase that a customer wants to return and get refunded. Why do I need to go through an emotional anxiety and post this on a public space in order to sort out. Can this issue please be finalized! Order number *** has my contact details.
RS
Romona S's update27 Jan 2021, 15:13
Reviewer Update
It is very disappointing and hard to comprehend why a big retail organization is unable to collect an online purchase that a customer wants to return and get refunded. Why do I need to go through an emotional anxiety and post this on a public space in order to sort out. Can this issue please be finalized! Order number *** has my contact details.