Poor Service on a Promotion

On the 04 October 2017 I purchased the Xbox S Minecraft Console that was on promotion with a free Fifa 2018 game for my boyfriends birthday on 06 November 2017 at the Kimberley branch.

The service at the Gaming section was non-existent and I found myself having to go to the front desk to make enquiries on the promotion. After waiting almost 30 minutes my sale was finally put through, only to be told that they did not have Fifa 2018 in stock. I filled in a delivery form, was advised they would call me as soon as the game arrived and I was on my way.

2 weeks later I had not heard anything from them so I phoned the store. At first I couldn't get through and when I eventually did I was advised that the game was still not in stock and they would call when it arrived.

On 3 Nov 2017, 3 days before I am supposed to give this gift as a birthday present and 1 MONTH after I purchased it, I went into Game to enquire about my game, only to be told that the purchaser or whatever they are called hadn't even placed the order for the game and that there was 4 people waiting for one, they will phone me as soon as they know when it will arrive. To their credit I was called back the next day and advised that the game had been ordered. So i had to give the Xbox console with no game as a gift!

07 Nov 2017 we went into the shop and was advised that the game will arrive on 14 Nov 2017. As of today I am still waiting to receive a call from them to advise me that it is there or to just be courteous and explain to me why this is taking so long.

Firstly, if a promotion is running don't you make sure that you have enough stock if it works as a package promotion and if you do run out of stock does it take this long to get it back into stock??? I work in a customer based industry and if we don't have stock of something we bend over backwards to ensure that within a few days the customers purchased is received. It seems Game doesn't have that principal let alone customer service!!! I am very disappointed and only now can I understand why people complain the why they do about Game!