Poor Service of the Game Stores

Game is the absolute worst. i purchased a tv on line on black friday, i was advised the tv will be delivered in 7-10 days. i received an email on the 9th of Dec 2019, to say it was dispatched and i will receive an sms from the courier company. i have already called game about 7 times to find out where my tv is. yesterday i contacted game customer contact center again and they advised the tv was coming through yesterday the 17th of December 2019. i received nothing, this morning i called game again and they can not answer for where the tv is. At this point i want to cancel my order and a get refund . Game service is disgusting and this experience has been incredibly distressing. What a waste of my hard earned money and time.