Poor Service Game/RCS Group (Account queries )

On the 21st October 2019, I made a payment on my Game account in the wrong account of Game. On the 2nd of November 2019 I phoned Game Head office to correct the matter. After that I phoned on a weekly bases to find out if the matter is resolved. Every time I phoned I have to hold on for more than 20 minutes. After that I tried to get hold of Game Head office to cancel my account plus minus 4-5 times it was unsuccessful because nobody answered at last on the 31 December 2019 i got hold of somebody to cancel my account. Which informed me that it takes 36 working days to cancel a account. But on the Game account I received via email Game`s slogo says "Simply call" this is a misleading adverti*****t because it cost you a lot of money "airtime" to get hold of somebody to help you