Poor Service Game Store Festival Mall

Game Festival Mall

what a pathetic service i have experienced from the store colleagues My cellphone was purchased on the 4th December 2022 , Hisense Infinity H50 Lite it gave me issues same day , the following day was returned to the store they refunded me with voucher , I utilized to buy same model again on the 5th of December , around the 14 April 2023 the same phone would go on and off, does not want to charged sometimes switch off the mic while talking to clients after restart it usually response , took the phone back to the store on the 27 April till date i have not heard any feedback , was advised By Mercy who advised will search the receipt and get back to me and the phone will be booked on Monday the 1st of May.

The phone did not want to charge it switches on and off on charger and remains on 1 % and can talk for more than an hour after , though when on does not charge , unfortunately i misplaced the box and the receipt though i printed my bank statement to the Game festival Mall ,

I sometimes doubt if game takes their staff through ethical behavior training sessions and classes as part of skill development , firstly it was another employee her surname is Senogoane from the cellphone services who continued to avoid and helped other people in my presence , never showed remorse nor empathy to her behavioral action and it showed was not determined to help me as ended up telling me that the person who can help trace the receipt will be Suzan and she is not available so i have to come back on Monday

I feel that Game store has violated my rights as a consumer and in terms of the Consumer protection act , as Game is regulated

Regards Ally