Poor service Game Store

In the beginning of September 2020 I bought a washing machine from Game Waterfall Mall. From the moment I set foot in the store, the employees were rude and disreseptfull. It seemed like they did not want my business. Arriving home there was a electrical problem with the washing machine. For the second time that day driving again 120km to the Game store, I took the machine back again. Still sore from a knee replacement the previous month, the employees of Game Waterfall Mall sent me backwards and forwards to four diffirent departments for more than three hours. My wife phoned the store to lodge a complaint and up to this date, nobody even responded