AV
Antoinette V
1 reviews | Active since Dec 2018
13 Nov 2025, 16:33
Poor service game gateway
I purchased a hob and oven unit from game gateway and the installation service was pathetic.
The game technician left naked wires and the stove blew up. Game had sent out a defy technician to assess which was not explained that we are not getting the replacement stove but just an assessment done.
I had contacted the sales person Adrian over 2 days to confirm replacement of stove and he had not taken my call as he was on leave whihc is very unprofessional, he could have referred me to another sales person if he was too busy
It is now 3 days and counting with no stove. Pathetic service!
I want my money back!!
Antoinette ***
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Replies (2)0
Replies (2)AV
Antoinette V's updateReviewer Update
02 Dec 2025, 18:16This has been resolved and sadly was not compensated for the inconvenience
My phone calls, my time!
I had to spend on takeout everyday until this matter was resolved
I told the person 5lto contact me when they sending the new stove and they did not , they just came to my house luckily my brother was there but I wanted to be there to ensure its a new stove as they told me earlier they cant deliver that day but only the next week
Do I have a brnad new stove ? Idk really
But again I was not compensated from game
Very poor client service, I would not recommend purchasing from there again
My phone calls, my time!
I had to spend on takeout everyday until this matter was resolved
I told the person 5lto contact me when they sending the new stove and they did not , they just came to my house luckily my brother was there but I wanted to be there to ensure its a new stove as they told me earlier they cant deliver that day but only the next week
Do I have a brnad new stove ? Idk really
But again I was not compensated from game
Very poor client service, I would not recommend purchasing from there again
AV
Antoinette V's update02 Dec 2025, 18:16
Reviewer Update
This has been resolved and sadly was not compensated for the inconvenience
My phone calls, my time!
I had to spend on takeout everyday until this matter was resolved
I told the person 5lto contact me when they sending the new stove and they did not , they just came to my house luckily my brother was there but I wanted to be there to ensure its a new stove as they told me earlier they cant deliver that day but only the next week
Do I have a brnad new stove ? Idk really
But again I was not compensated from game
Very poor client service, I would not recommend purchasing from there again
My phone calls, my time!
I had to spend on takeout everyday until this matter was resolved
I told the person 5lto contact me when they sending the new stove and they did not , they just came to my house luckily my brother was there but I wanted to be there to ensure its a new stove as they told me earlier they cant deliver that day but only the next week
Do I have a brnad new stove ? Idk really
But again I was not compensated from game
Very poor client service, I would not recommend purchasing from there again
Game's replyOfficial
03 Dec 2025, 15:32Hi Antoinette, Thank you so much for the update. We apologize that you were not compensated as it is the store discretion. We apologize once again for the inconvenience caused.
Game's reply03 Dec 2025, 15:32
Official
Hi Antoinette, Thank you so much for the update. We apologize that you were not compensated as it is the store discretion. We apologize once again for the inconvenience caused.