Poor Service Game Cape Gate Shopping Centre

I've been contacting Game Cape Gate Shopping Centre just as the lockdown started to report our faulty washing machine. I was advided6tgat7i needed to come in as the call can't be logged telephonicalky but only in person. I went there only to be advised that lockdown started & that the department at Game that logs these queries is closed and I should wait a few days. I called there every few days to enquire when I can call come to log this query but I was advised I would be need to wait bearing in mind at that stage it's now going in for the 4th week already. The individual on the phone then advised that if it's not open in the next week I should be come in and they would assist me with replacing the washing machine as I advised that we are doing our laundry by hand as all the laundry"s are closed anders it's not practical and labour's intensive as6i still took out the extended warranty on the machine. When I called back a week later, I was advised that they knew nothing about mystery query and that I should rather email them with all my documents so that can log a call for me. At this stage I was fuming as this was only offered after 5 weeks as I've been complaining about this for weeks already. This is totally unacceptable as I requested this from my very first interaction with you guys but a call only gets logged for me after 5 weeks. Please can someone with authority please call me as I've been emailing the store but it seems nobody has the decency to even respond to my query. The Ref no is 494385. If I don't receive a favourable response in the next 24 hours with a solution, I'm going to post this matter and poor experience on my Social Media platforms as I working in Media and Broadcasting as this is totally unacceptable. I can even forward you all my emails to the store as well. Totally unhappy seeing I spend a lot of money there every month doing my shopping there.