Poor Service - Game

We ordered a KIC deep freeze which was delivered on the 1st of July. From day 1 we had it running but it never worked properly.

After trying various settings and wasting a lot of electricity we reported it advising Game that we had just purchased the thing and that they should send a replacement. Instead a technician was sent out (24th) informing us there was a gas leak and that it was then fixed.

For a very brief moment the freezer seemed to be working but a day later after again wasting electricity and now a freezer of spoilt meat the freezer is no longer working properly.

After reporting it this time we were informed that they are now sending out a technician to check it (not to fix it). they will then send a report (not sure what this means) to the manufacturer and then decide what to do. All of this with no time frame.

This is not acceptable and needs to be sorted out.

Order #***7 Job number: 123235